How do I keep my OTRS 3.2.2 machine from dropping the connection to the database server? We have a large database, and some queries take a while. It looks as if MySQL is completing the query but by the time it finishes the connection has been dropped. I tried changing the /etc/httpd/conf/httpd.conf file settings (both increasing the timeout value and turning on KeepAlive). I restarted the httpd service after both changes, but I still get connection drops. Any ideas?

Thanks,

Scott Bean

IS Planning & Projects

Washington State University

scott_bean@wsu.edu

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