On Mon, 08 Nov 2004 11:37:32 +0100, EDV Tekomedia
Hello and - as it's the first time I'm posting in this list - a great accolade to the OTRS-Team. I've wondered about the "Company Tickets"-button in the CustomerUser-area (customer.pl). What different options does this button realize the "MyTickest"-button doesn't? Does it have anything to do with the Customer <-> Group configuration?
No. It has everything to do with MultiCustomerID: http://doc.otrs.org/1.3/en/html/customer-user-backend.html It means that customers can have a primary id and multiple secondary ids. If two customers have the same secondary id and a ticket has that id as well, then both of those customers can see that ticket. It will show up in Company Tickets. Example: Customer A ------------------- Primary ID: custA Sec ID: web Customer B ------------------ Primary ID: custB Sec ID: web Ticket ID Where Seen Who Sees IT -------------- ----------------- -------------------- custA My Tickets Customer A custB My Tickets Customer B web Company Tic Customer A / Customer B Hth, Tyler Hepworth