Re: [otrs] CustomerID used in customer email, email bounced

Anybody has never seen this error in his installation? On mine it's a plague... 2016-04-06 17:01 GMT+02:00 Finetti, Stefano

:

Hi,

I have this problem since otrs 4.x, and it is still here, but I don't know if it is something in my configuration.

here is the problem: when you create a new external email, if you add a customer user via the Address Book, it writes the address as "Customer Name" . As you can see, there is the "customer_id" inside the <>, with the result that the email is sent to customer@emailcustomer_id which is nonexistant and bounces back.

I never understood why this happens.

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