Hi there,<br><br>If you want customers to place tickets on a given queue, that customer should have permissions under the group that queue belongs to, so please go to /otrs/<a href="http://index.pl?Action=AdminCustomerUserGroup">index.pl?Action=AdminCustomerUserGroup</a> and give permissions accordingly.<br>

<br>Cheers,<br><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co">www.itconsultores.com.co</a><br><br><br><div class="gmail_quote">On 27 April 2010 23:16, An Me <span dir="ltr">&lt;<a href="mailto:annminz@gmail.com">annminz@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi All,<br><br>I installed otrs in my system (Ubuntu) and after loggin in as adimn i made new queues.But later as I login as customer from the customer web interface,and try to make a new ticket, in the &quot;To&quot; drop down only the default queues (Junk,Raw..) are listed...and not the new queues.<br>


<br>What can be the problem..please help.<br><br>Regards,<br><font color="#888888">An<br>
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