RE: [otrs] merge and link states

You can link a ticket to FAQ section too. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Nils Breunese (Lemonbit) Envoye : mercredi 1 aout 2007 16:06 A : User questions and discussions about OTRS.org Objet : Re: [otrs] merge and link states pri pri wrote:

can somebody explain the exact fuctionalities of the merge and link features in otrs.

If you want to combine two tickets into one ticket you can use the merge function. If you want to indicate two tickets are related you can create a link between them (with either being the parent or without a parent-child relationship). Nils Breunese.