Yeah, maybe that's the problem. I was able to install the entire program,
even saw the intial "welcome" ticket and closed it. The only problem is
that it doesn't pull in the emails, which I'm beginning to think may have
something to do with the fact that I can only run one cron task at 3am?
Because I don't have shell access, creating databases, etc. I just copied
the .sql into a text file and then pasted it into the sql executer that my
host provides and it created the tables and did the initial insert just
fine.
Instead of doing the extraction command, I had to manually extract all the
files first and upload them via FTP into their respective folders, etc.
That's why I'm trying to figure out reasons and purposes behind some of
these commands so I know what alternatives I have to do to make it work
without shell (which by the way, I don't even know what that is, I just know
I don't have it cus the FAQ answers that.)
Also, it's not in the root directory or even a web of its own, I'm uploading
it into our cgi-bin so that the path would be
heartlevelministries.org/cgi-bin/OpenTRS.....
So does this mean I'm trying something new??
Chris
Chris
----- Original Message -----
From: "Martin Edenhofer"
Hi Chris,
On Fri, Oct 25, 2002 at 11:39:21AM -0400, Chris Day wrote:
Ok, let me first say I WANT OTRS! This is the best thing since sliced bread (really!) when it comes to online CRMs (especially FREE ones!).
I'm still kinda figuring out the capabilities of my hosted service. I'm hoping that OTRS will run in our environment. [...] Webserver: Apache 1.3.26 (Unix) I also found out that I'm allowed one cron task, which will run at 3am every night and must be called crontask.cgi. What that means, I don't know, but I found it out anyway.
I also do NOT have telnet or shell access. I use FTP for file managing, a PHP admin script for managing databases, and a text editor as well as using FrontPage for the site management, etc.
So, that gets me stuck on step one (create user) of the installation (haha).
shell> useradd -d /opt/OpenTRS/ otrs shell> cd /opt/ shell> tar -xzvf otrs-xxxx-xx.tar.gz shell> chown -r /opt/OpenTRS/* otrs [...]
Did you say (http://lists.otrs.org/pipermail/otrs/2002-October/000389.html) that you can login?
You did the installation without shell? :-o
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider
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