You should create a Freetext in Core::TicketFreeText with this extra info, then enable it in the view Frontend::Customer::ViewNew <br><br>all of this inside sysconfig<br><br><div class="gmail_quote">2011/10/19 masood ramezani <span dir="ltr">&lt;<a href="mailto:masoud.ramezani@gmail.com">masoud.ramezani@gmail.com</a>&gt;</span><br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div dir="ltr">Hi<br><br>I want to force my customers to input their asset number when he wants to create a ticket from customer panel.<br>

What should I do?<br></div>
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