Here is a copy of a mail on this list :
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I dont know if i understood your question but if you want to limit the
queues a customer have access to, you can do that :
- enable customer group support in Config.pm :
$Self->{'CustomerGroupSupport'} = 1;
- define customer default groups in Config.pm :
$Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level 1']
'system level 1' and 'security level 1' are 2 groups i use in my otrs
setup, each one associated with a queue. I've also 'system level 2'
and 'security level 2' groups, each one associated with some level 2
sub-queues.
This way, my customers only see the level 1 queues, not the level 2 sub-queues.
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2006/6/22, Prafulla Kumar H.S.
Hi,
I have created a main queue by name "Helpdesk" and associated this one to Helpdesk Administrators Group.
Under this queue, I have created queues by name (naming only few of them) such as
CDCutting DevTestLab Download HardwareProblems
and so on.
None of the users are having any right with default "users" group.
I feel that I have configured the system in proper manner as explained in the manual.
My requirement is that the above mentioned sub-queues should not be visible to customers as the same is used for assigning calls based upon the skill set and availability of engineers.
I have noticed that, as soon as a customer authenticates to OTRS system, he can see the sub-queues. I don't know to how to restrict the same. I am looking for some help or guidance in this area.
Regards, Prafulla _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/