Hello, I would like to use OTRS 2.0.4 (on debian) for the tech support dept, however I dont know much about LDAP or Active Directory for that matter. Could someone paste a "real" working example config which would allow agents and/or customers to log in? (Using the accounts in the Active Directory) Ive taken a look at the Documentation but when it comes to dn cn etc.. it seems a bit intimidating. A case example would be. Were running win2000 domain controllers. each named: dc1.auk.edu.kw & dc2.auk.edu.kw Underneath that I have the following Ou's: + AUK Students + Staff + Facutly Now the customers in this case would be the Students & Faculty & Staff The agents would be in the Staff ou as well. (I might forsee a problem here) Do I need to ask our AD admin to move the agents into a separate OU ? Best Regards, Hamad Al-Gharabally