Dear colleague Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails Mentioned below the procedure of configuring: She edited this file: /opt/otrs/.fetchmailrc And type this line: Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line: #fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work. Maybe it’s possible to change somewhere in the source code? With kindest regards. Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49
Date: Fri, 19 Jun 2009 10:41:19 -0700 From: support@sjobeck.com To: otrs@otrs.org Subject: [otrs] ITSM module for v.2.4
Hi, All,
I upgraded our 2.3 install, which had the ITSM module installed, to 2.4.0beta3, and now it seems caught in a little bit of a trap between versions. We were just about to start using ITSM 1.2.2 but had not quite yet so this not too big a deal thankfully. I first noticed this situation when checking the "support" module page & it showed me a bunch of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP site) but it wont install in to this version of beta. I was just curious if any one had a roadmap or a timeline or advice on when & how I can upgrade my way out of this sooner or later. That's all. Thanks so much to the dev's, great stuff, really appreciate it.
Jason Sjobeck www.sjobeck.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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