Re: [otrs] OTRS Queue View outside of OTRS

26 Oct 2005

      Hi,
   What did you write the scripts in?  I'm running otrs under red hat,
but am somewhat of a linux newbie.  The possibilities seem endless
for setting something like this up - I'd like to hear the details.

Regards,
Charles
----------------------------------------------------------------------
Charles Lambrecht
Manager - Computer Operations
cgl@utk.edu                                       (865) 974-5742
University of TN College of Veterinary Medicine
"Knowledge, Compassion, Discovery"
----------------------------------------------------------------------

Roberto Giana  
Sent by: otrs-bounces@otrs.org
10/26/2005 11:05 AM
Please respond to
"User questions and discussions about OTRS.org" 

To
"User questions and discussions about OTRS.org" 
cc

Subject
Re: [otrs] OTRS Queue View outside of OTRS

Hi

I wrote once some some simple scripts, which showed how many (open) 
tickets are in a queue, how many in which state and so on... Also wrote 
a script for extracting customer name, ticket subject and sending it 
with sms_client for paging ticket owners using a generic agent.
It should be easy to combine both in a simple add-on script for 
displaying the infos.

Charles G Lambrecht/HOSPOPS/VET/UTIA wrote:
...
I would like to a present a view of a queue without logging in to OTRS.
For example,  the current (open ticket) view of the PC Support Work queue
available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards,
Charles
----------------------------------------------------------------------
Charles Lambrecht
Manager - Computer Operations
cgl@utk.edu                                       (865) 974-5742
University of TN College of Veterinary Medicine
"Knowledge, Compassion, Discovery"
----------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
.
-- 

Best regards

Roberto Giana

_____________________________________________________

https://www.giaroco.ch/

_____________________________________________________

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/