Re: [otrs] no autoreply to certain e-mail adresses

Hi Luc, On Tue, Jul 26, 2011 at 14:06, Luc Van den Abeele wrote:

We have a queue with auto-reply enabled for all new tickets towards this queue.  Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ?

You could use the setting SendNoAutoResponseRegExp for this. You find it under Admin > SysConfig > Ticket > Core::Postmaster. -- Mike