
Marco Vannini ha scritto:
Hi Riccardo,
Hi, thanks for reply
A customer is able to do something on his tickets via customer console. He is able at least to close, postpendig and changing priority... If you are looking to anything else give Customer an Agent account
Yes, I thought about this solution. My problem is that I'd like to have for the Agent Interface the same features that I have for the Customer. For example I don't understand why an agent can create a simple ticket instead of a phone-ticket or an email-ticket. At first I meant that Agent and Customer as Superuser and user. If Agent can perform operation A,B,C, customer, for example, can perform only C. But in this case customer can perform opertation C and D. Is there any way to integrate NewTicket funciont in Agent inteface??? Thanks