Hi Alexandrer, Thanks for the tip. I tried to create a GenericAgent task saying : - From : *@domain.tld - Queue : Raw::webticket - State : New - Action : move to new_queue Unfortunatly, even when a new web ticket arrives into Raw::webticket and the user's email is "something@domain.tld", it is not moved to new_queue. Am I missing something ? Ionel On 11/01/2010 11:56 PM, Alexander Halle wrote:
Gardais Ionel wrote :
How to dispatch new webticket to different queues, based on the customer ?
The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make the dispatch. [...]
Hi Ionel,
would a GenericAgent work that looks for the appropriate customers AND the ticket state "new" as a form of "incoming customer" ?
As a side effect this would of course also match email tickets, so you would have to work around this, if the side effect does matter.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Ionel GARDAIS IT Team manager