Hi Martin,
thanks. I already found that, sorry for not mentioning. But I do need some
more: I want to set the value for "X-OTRS-ArticleKey" to that delivered by
the mail.
e.g. one mail has
Articlefreekey1: MY_ID
and I want to set X-OTRS-ArticleKey to "MY_ID"
another mail has
Articlefreekey1: SOME_OTHER
and I want to set X-OTRS-ArticleKey to "SOME_OTHER"
I don't see in the documentation how to do that (if possible at all).
Greetings
Jan Dreyer
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Martin Edenhofer
Sent: Tuesday, March 22, 2011 1:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Postmaster Filter
Hi Jan,
it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html ->
Table 5.4. Function of the different X-OTRS-headers
....
X-OTRS-ArticleKey(1|2|3):
Additional info key for the article.
Saves an additional info key for this article.
X-OTRS-ArticleValue(1|2|3):
Additional info value for the article.
Saves an additional info value for the article.
PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on.
-Martin
http://edenhofer.de/
On 22.03.2011, at 12:59,