Hi,

my interface message is that:
Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.

My log says:
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need UserEmail!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] No UserID found for 'johndoe'!

The point is, Why? Why it can't?
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS!

--
Cosme Corrêa
+55 21 4042-6606
CanalSAC
O Nosso Negócio é Relacionamento

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