Chris schrieb:
I have setup OTRS to validate customers against an external LDAP repository. When a customer logs into OTRS it is validated correctly and he / she can create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER table .... is this the default behaviour ? That's OK. Customer Authentication and Information is all done with online searching in LDAP-repository. By the way, did you also define # CustomerUser # (customer user ldap backend and settings) # $Self->{CustomerUser} = { # Module => 'Kernel::System::CustomerUser::LDAP', to use LDAP for Customer-Informations?
When an agent validates against ldap then it is created in the otrs SYSTEM_USER table .
That's also OK. OTRS only supports Agent-authentication against LDAP, but not (yet?) Agent-Information against LDAP. There is a workaround for this: $Self->{UserSyncLDAPMap}
Thanks Chris
Bye, Alex