[otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

22 Nov 2017

      Hi,

Upgraded from 5.0.23 (Fedora 26) to 6.0.1 yesterday. We noticed an issue regarding the display of German/French characters in OTRS.

We sent a test mail this morning from Outlook 2013 to OTRS 6.0.1 with the mail body “äöüàéè”. In OTRS this arrives as “������”.

In the Outlook preview these characters look fine but in OTRS the characters are displayed as diamonds with a question mark.

The unformatted view of the mail contents shows the following:

--_000_VI1PR1001MB116856A5418CE03A69787CEBDE200VI1PR1001MB1168_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

=E4=F6=FC=E0=E9=E8

Any idea what we can do to resolve this problem?

Regards

Rudolf Bargholz