Hi all,

I read a thread in mid-March with an issue I am facing but didn’t find a resolution to help me.

I have selected my preferred queue for notifications and selected yes in preferences.

When I email in to the support email address it logs a ticket and autoresponds correctly with saying the ticket’s been logged.

The ticket shows up in the queue (and in “my queues” based on my preference set up).

I also did a test email from “admin” and it arrived okay.

The three users I’m testing who’ve all set up the same preferences do not receive a notification of a new ticket. The system log entry below looks as if it has sent the notifications:

Fri Apr 9 23:40:18 2010	notice	OTRS-PMAccount-10	Sent agent 'NewTicket' notification to 'tim@******.com'.
Fri Apr 9 23:40:16 2010	notice	OTRS-PMAccount-10	Sent agent 'NewTicket' notification to 'jeff@******.com'.
Fri Apr 9 23:40:14 2010	notice	OTRS-PMAccount-10	Sent agent 'NewTicket' notification to 'travis@******.com'.
Fri Apr 9 23:40:10 2010	notice	OTRS-PMAccount-10	Sent agent 'NewTicket' notification to 'root@localhost'.

Any assistance you can give at helping me resolve why we aren’t getting the notifications would be greatly appreciated!

Cheers!

Jeff