Re: [otrs] Proven Configurations for OTRS, IIS and Strawberry Perl ?

Michiel: When running with ActiveState under IIS, have you ever experienced time zone "drift"? I'm continuing to have incidents where PerlEx will lose track of the time zone (see the log snippet below for evidence). Note how the time shifts back then forth: [Tue Sep 28 10:49:19 2010][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 100aa750a028fb004d26421b88bcd5af3f. [Tue Sep 28 10:49:19 2010][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10b75be74d3e8d4133dbe07f78c4957655. . . . [Tue Sep 28 08:02:58 2010][Notice][Kernel::System::User::GetUserData] . . . [Tue Sep 28 13:58:38 2010][Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID: '10f656307616f5b470ff3985a0c6652b56' is invalid!!! I have been discussing the issue with ActiveState but am not getting much helpful advice (with respect to actually solving the problem, but lots of useful C runtime trivia). http://bugs.activestate.com/show_bug.cgi?id=87871 My next step is to go down to a single processor server. I had already tried pegging the worker process to single CPU. Apparently something is changing the effective timezone. Hugh On Mon, Sep 13, 2010 at 3:51 PM, Michiel Beijen wrote:

Hi Hugh,

We actually use ActiveState PerlEx when deploying on IIS because there's no good accelerator for IIS that comes with StrawberryPerl. You can deploy StrawberryPerl in CGI mode but that's pretty slow.

We do have unit tests for time bundled in OTRS, and I would be interested to see how they would then work for you on your deployment. You can run them so:

perl bin/UnitTest.pl -n Time

BTW you probably first need to update scripts/test/Time.t to this version: http://source.otrs.org/viewvc.cgi/otrs/scripts/test/Time.t?view=log&pathrev=... older versions assume your test system timezone is set to CET, but actually, not every OTRS user lives in Germany...

Michiel Beijen Senior Consultant

OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands

T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com

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On Mon, Sep 6, 2010 at 5:11 PM, Hugh Kelley wrote:

...

Does anyone have advice on the best way to deploy OTRS under IIS 7.x with Strawberry Perl? I'm unfamiliar with Fast CGI, but that seems to be a possible approach.

I have been using ActivePerl's PerlEx up to this point but between the differences in CPAN offerings and a recent timezone but I found, I think it's work the trouble for me to learn the more about Strawberry Perl.

Hugh

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