[otrs] Re: Help Needed

Hi Ramesh, On Thu, Aug 12, 2004 at 03:10:09PM -0000, Ramesh Kumar wrote:

I am just making fun and dig in the OTRS.

I just need some of alterations in the AgentComposer or a email compose for the Agent.

For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the email compose for the Agent.

Please help me.

I'm not sure what you really want, but just try to edit the template for remove this: $OTRS_HOME/Kernel/Output/HTML/Standard/AgentEmailNew.dtl

Thanks and Regards, Ramesh Kumar

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!