Thanks Mike, but I resolved the issue. :) I manually tried to run otrs/bin/
otrs.PostMasterMailbox.pl as otrs user and found following issue :
DBD::mysql::st execute failed: Table './otrs/process_id' is marked as
crashed and last (automatic?) repair failed at
/opt/otrs-3.0.4/Kernel/System/DB.pm line 553.
ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Wed Feb 22
13:06:57 2012
So that was database issue. Table process_id been crashed somehow. So I
repaired that using myisamchk and its working. For the peoples in case
having same issue, here is how I repaied process_id table.
cd /var/lib/otrs
myisamchk process_id
Thanks!
Suraj
On Wed, Feb 22, 2012 at 12:28 PM, James Michael DuPont wrote: Suraj, this looks like an issue with your system setup. postmaster_mailbox reads from your user mailbox that means the mail
has been placed on the filesystem,
if you use that, then you need another program to read the mails from pop,
one of them is fetchmail http://www.fetchmail.info/ thanks,
mike On Wed, Feb 22, 2012 at 7:52 AM, Suraj Rathod
Thanks James, but I can not see anything in logs ('m not sure if logs are
even getting stored somewhere?). In otrs/var/log, I only can see are
ITSMChangeCounter.log and TicketCounter.log and nothing related with PID. I can't find postmaster_pop3, I was under the impression that
postmaster_mailbox is taking care of fetching. Here is "ls" from my
/var/cron otrs/var/cron$ ls
aaa_base fetchmail generic_agent-database.dist
pending_jobs postmaster_mailbox session
aaa_base.dist fetchmail.dist generic_agent.dist
pending_jobs.dist postmaster_mailbox.dist session.dist
cache generic_agent itsmchange_check
postmaster rebuild_ticket_index unlock
cache.dist generic_agent-database itsmchange_check.dist
postmaster.dist rebuild_ticket_index.dist unlock.dist I also checked the cron-list and I clearly can see following entries : # fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >>
/dev/null
*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null # fetch emails every 10 minutes
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null I am not sure what's wrong here :( On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont
see 3.2.5. Setting up the cron jobs for OTRS
http://doc.otrs.org/2.1/en/html/x325.html The cronjob is called :postmaster_pop3 it calls the script
PostMasterPOP3.pl
please check that your crontab is executing that, please check your
log files. I dont know the details of your setup,
but we have a var/cron here. Try to execute the script yourself with
the same user that your have setup (otrs/wwwdata etc) Also see the sysconfig settings for Core::PostMaster, there are issues
with large mails for example. Make sure the lock file, the pid file is not locked.
see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html
look in the log file for messages like
''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3,
because it's already running''' Let me know what the results are,
mike On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod
Hi All, OTRS suddenly stopped auto fetching of mails from pop3 account. I need
to
manually click over "Fetch mail" from Admin panel. Previously it was
fetching the mails by its own but few days back after a reboot, OTRS is unable to perform the default functionality. Mails sent to the
associated
mail account are getting delivered properly to the mailbox. Any
guidance? --Suraj ---------------------------------------------------------------------
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James Michael DuPont
Custom Engineering/Research & Development OTRS AG
Norsk-Data-Straße 1
D-61352 Bad Homburg T: +49 (0) 9421 56818 0
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751,
USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André
Mindermann (Vorsitzender), Christopher Kuhn
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*Suraj Rathod
Operations Manager*
Solution Enterprises
Pune.
Conatct: 09763363200 / 09930779964
E-mail: suraj.rathod@solutionenterprises.co.in