Hi! We're using OTRS 1.2 and noticed that the emails always look pretty ugly as the lines are not correctly wrapped. For example, the following should be one single paragraph. However, the email would look something like this: Text text text text text text. Text text text text text text text text text text text text text. Text text text text text text text text text text text moretext text text text text. Text text text text text text text text text text text text. I noticed that the input field uses "hard" wrapping. It might be because the browser's wrapping and the wrapping done by OTRS interfere with each other. We're mainly using Safari as a browser (KHTML engine), though I don't think it does anything else than other browsers for hard wrapping. Wouldn't it be better to always use soft wrapping and let all wrapping be done by OTRS? Or is the problem somewhere else (I noticed that OTRS doesn't seem to do format=flowed for outgoing emails)? Thanks, Frederik