HI
I am unable to find the options you said
All I can see are these in framework
Frontend::Admin::ModuleRegistration 20 Framework
Frontend::Agent 12 Framework
Frontend::Agent::Auth::LDAP 2 Framework
Frontend::Agent::ModuleNotify 4 Framework
Frontend::Agent::ModuleRegistration 9 Framework
Frontend::Agent::Preferences 10 Framework
Frontend::Agent::Stats 8 Framework
Frontend::Customer 14 Framework
Frontend::Customer::Auth 22 Framework
Frontend::Customer::ModuleNotify 2 Framework
Frontend::Customer::ModuleRegistration 4 Framework
Frontend::Customer::Preferences 9 Framework
Frontend::Public::ModuleRegistration
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: Wednesday, October 24, 2007 3:31 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 51, Issue 46
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Today's Topics:
1. Re: one more thing (Gabriele D'Andrea)
2. Remove lock option from tickets (Mujtaba Karim)
----------------------------------------------------------------------
Message: 1
Date: Wed, 24 Oct 2007 12:21:31 +0200
From: "Gabriele D'Andrea"
Subject: Re: [otrs] one more thing
To: "User questions and discussions about OTRS.org"
Message-ID: <008a01c81627$a5a4dd80$8e04a8c0@nettezza>
Content-Type: text/plain; charset="iso-8859-1"
Yea, I did it.
In SysConfig, you must disable RequiredLock in these pages
Frontend::Agent::Ticket::ViewBounce
Frontend::Agent::Ticket::ViewClose
Frontend::Agent::Ticket::ViewCompose
Frontend::Agent::Ticket::ViewForward
Frontend::Agent::Ticket::ViewMerge
Frontend::Agent::Ticket::ViewPending
Frontend::Agent::Ticket::ViewPhoneOutbound
Frontend::Agent::Ticket::ViewPriority
In general, check all ..View.. pages to see wether RequiredLock is enabled.
Then, you can disable the links to locks: unchek
Ticket::Frontend::MenuModule###100Lock:
Ticket::Frontend::MenuModule###400-Owner:
in Frontend::Agent::Ticket::MenuModule
and Frontend::Agent::Ticket::MenuModulePre
I've done these modification and worked fine without locks for a while in
the past
Additionally, you might also want to disable
Frontend::Module###AgentTicketLock:
Frontend::Module###AgentTicketOwner:
in Frontend::Agent::ModuleRegistration
but I don't know if this can cause some issues
Bye
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: otrs@otrs.org
Sent: Wednesday, October 24, 2007 11:58 AM
Subject: [otrs] one more thing
Hi I guess I am flooding in with questions please bear me
Is there a way to completely disable the lock functionality? I want
Tickets to be always unlocked...
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com
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