Hi Charles, On Wed, Aug 20, 2003 at 05:17:15PM -0400, Charles R. Rusty Thompson wrote:
Maybe the problem isn't clear. Open tickets won't help. Not only do I want to browse through thr hundred or so open, but none of them reveal which have new messages.
Right now the message header states "You have 6 new messages"... I click the New link to reveal them... there are only 5. I'm always short a 'new message'
What in the database marks something as new? I'm thinking maybe one table has it flagged as new but another (one that enables the display of the new message itself as a preview) does not. Some SQL to run and reveal the gremlin would be nice. I know which user this is affecting if that helps any.
The "new messages" is not a flag in the database. "new messages" is shown if the last article of your locked ticket isn't created from the current agent. -=> So the ticket has a "new message". The problem could be, that there is a damaged ticket without one article. :-( Is there something in your webserver log? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson