Re: [otrs] Re: Changing the ticket format

Hi, Use one of the freetext fields. Define a TicketFreeKey within the Config.pm: $Self->{"TicketFreeKey1"} = { 'Estimated Completion Date' => 'EstCompleteDate', }; The Coding is already in place and when populated, the 'EstCompleteDate' will be displayed automatically in AgentStatusView etc. HTH Graeme Rahul Pilani wrote:

How do I incorporate in my system though?

Peter Gervai wrote:

...

On Wed, 04 May 2005 23:26:50 +0200, Rahul Pilani wrote:

...

The end date is the the date by which the agent thinks the ticket will be taken care of.

This is actually a good idea, to record the estimated time of resolving. Should be OPTIONAL though because most of the ISPs know that users cannot stand overtime problem solving :)

peter

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