Hello,
I have migrated our OTRS system from a Linux
installation to a Solaris installation. The MySql database has been moved
to an EMC data mover. The OTRS system was upgraded from 1.2.3 to
2.2.6.
I seem to have 3 intractable
problems:
1. It takes about 1 minute, 20 seconds
to log into the system and/or whenever you click on "Ticket" when you are
somewhere else like in "Admin". Where should I start looking to find out
why I'm having such a performance issue?
2. I'm getting messages about the
"update_time" for each ticket being extremely old. In fact the system
believes that the update time for all the tickets is 1/12/1970!!! I don't
think version 1.2.3 had an "update_time" so this is a new "feature" for
us. At the moment it is very unwelcome. How to I either get rid of
and/or fix "update_time"?
3. We can get to the faqs from http://server_name/otrs/faq.pl but we
cannot get to them from the "FAQ" button. I've read other posts to this
list that says the permissions need to be changed for each of the FAQ
categories, but when I go to "FAQ" I don't see the "Category" button like I did
in 1.2.3. Where did it go and how can I fix this?
I ran each of the Upgrade scripts against
the database that were in $OTRS_HOME/scripts; specifically,
DBUpdate-to-1.3.mysql.sql, then DBUpdate-to-2.0.mysql.sql, then
DBUpdate-to-2.1.mysql.sql, and finally DBUpdate-to-2.2.mysql.sql. I did
not get any errors with each of these upgrades.
Any help that the list can provide would be
terrific!
Thank you,
Viele Dank,
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
(
Phone:+1-586-575-4525
cell: 248-249-9122