Re: [otrs] change ticket priority w/o acquire ownership

17 May 2011

      On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini

wrote:
...
Is there a way to change ticket priority w/o acquiring ticket ownership
?
I need a "supervisor" agent that must be able to change priority of
every
tickets.
Hi Francesco:

Have a look into SysConfig and check the configuration settings for
Frontend::Agent::Ticket::ViewPriority
Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to
no should work for you.

Don't forget to restart your webserver.

Regards, Roy

-- 
Roy Kaldung