Hi, i want configure my OTRS with Queue by levels of support:

now, i have this:

                            --> Corporate
Mail of my clients ---> Retail
                            --> Partners and ohters...

i need this:

                                   --> 2º level - Corporate                  ---> 3º level - Corporate
Mail of my clients --> 1º LEVEL queue --> 2º level - Retail                        --> 3º level - Retail
                                 --> 2º level - Partners and ohters   --> 3º level - Partners and ohters

I can make this without use sub queue?? (for example, groups of agents for level)

Thanks.

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Gustavo Azambuja - Linux User: 275813
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