
3 Feb
2007
3 Feb
'07
2:45 a.m.
In older versions of OTRS there was a parameter called CustomerPriority that you could set to 1 or 0 to allow or disallow customers to change the priority of their tickets. Now that CustomerPriority is not longer around, how is that feature accessed? In other words, how do I make a change to allow/disallow customers from changing their ticket priorities?