Greetings, I've installed OTRS 2.2.5 recently, including the FAQ module. After adding users to the "faq" and "faq_admin" groups, and putting in my FAQ information upon clicking submit, this error is generated: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 2008 Message: Need CategoryID! Traceback (2038): Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Indeed, the Category dropdown box is empty (no selectable options); however I cannot locate anywhere within OTRS where I can create new categories. Nor have I been able to locate in any OTRS documentation where this function should even be located. So, my main question is this: Where am I supposed to be able to go to create categories? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201