Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 12:27 PM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience CentOS 6.4 x64! If there is an apache installed via repositories, the folders /var/log/httpd or apache2 must exist. Or did you compile Apache from sources? AFAIK Apache won't be able to start if there's no log folders. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:55, jose.salviati@accenture.com wrote:
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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