Hey all, hope youre well. We are polling for & importing email from an email address in to a queue. We do this for addresses like hostmaster & postmaster & those are not real people (just "roles" people play) and OTRS updates every single email (of which there are A LOT of mails) with an update for every single change, owner, status, priority, state, and it is a tremendous amount of mail from OTRS back to that mailbox. Often, these cause loops, and the few people who are in this queue are instantly buried in mail. Can we somehow have all the auto-responses still sent to all our clients (which we need & like very much) but not have any auto-responses sent back to hostmaster & postmaster & etc? Thanks very much for this (slightly?) newbie question, Jason Sjobeck