I know that it could be done by ACL (Chapter 18. Access Control Lists
(ACLs)) but I'm not a good ACLer... there are also some example at the faq
at otrs.org
On Fri, Jun 19, 2009 at 5:24 PM, James Burk
Hello all.
I am running OTRS ITSM 1.2.3. I have created several freetext fields for special requirements not provided OOB. One of these fields is to be used by only a select few Agents. Can anyone help with how to hide that field from everyone who is not authorized to populate it?
Best regards,
Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com
----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties.
------------------------------------------------------------------------------
----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties.
------------------------------------------------------------------------------
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/