The user data exists, as does the Customer Company that the user is mapped to, yet we're still getting this error...?

( I understand that RADIUS has nothing to do with it and is only used for authentication. The reason I mentioned LDAP outright was to hopefully head off any advice/comments that would pertain to checking LDAP settings, since our configuration is not authenticating against LDAP, or pulling user data from LDAP either in any fashion.)

Thanks again !

On Mon, Oct 27, 2014 at 2:10 PM, Gerald Young <crythias@gmail.com> wrote:
No userdata means no User Data. OTRS searches configured or default sources for user data (demographics) and RADIUS isn't user data. It's authentication.

On Mon, Oct 27, 2014 at 1:54 PM, TC <billy20771@gmail.com> wrote:
Howdy ;)

A New Customer of ours has been unable to login to OTRS for the first time :(
 
Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 Panic! No UserData for user: 'xyz'!!!
Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for 'xyz'!
Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for 'xyz'!
Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 User: xyz authentication ok (REMOTE_ADDR: SNIPPED).

Both the user's Customer acct and CustomerID group exist.

We are NOT using LDAP, only RADIUS for authentication.

We are using OTRS 3.3.9 on CentOS release 6.5

The user data is stored in the OTRS DB itself.

Thanks in advance for any clues/ideas/suggestions!

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