one would imagine it would really depend on the size of the departments. for a small to medium business you wouldnt see this tool being that great a benefit - other than to create a searchable database for past events. but i would imagine the bigger the organisation the more uses this would have - espically when there are a number of people involved and priorities come into play. i am using it for the helpdesk of an organisation that has a few hundred inquiries a day. hope that helps -----Original Message----- From: Erol YILDIZ [mailto:erol@kemerkoy.k12.tr] Sent: Friday, 8 October 2004 8:11 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS as an internal help desk system Thanks for the reply. I have a LDAP server running on SuSE which has the authentication information and its has postfix configured to use LDAP, =) I will make OTRS make the customer authentication over LDAP and create the agent accounts myself over mysql and it will be ready to use.. =))
Anybody tried to use OTRS as an internal helpdesk system for a whole company?
Can't say I have..
I mean for example if someone from accounting dep. has a request from IT dep. he send his request throug the web interface of OTRS, if someone from human resources dep. requests something from another department he sends a request from OTRS etc.
Even if nobody uses OTRS for this aim, is it logical to use OTRS this kind?
Aculy sounds very logic.. only need that has to be met in the OTRS system is that the users or in this case Agents have a email-address. You could setup the different departments as customer-groups I suppose ? Ether way.. yes.. sounds like a good idea! Regards, Paddy _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/