Re: [otrs] Can users (agents) work with OTRS by email?

Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. Nils Breunese (Lemonbit) wrote:

I don't believe that is currently possible. Also you wouldn't be able to set pending reminders, close tickets, etc.

-- Sincerely yours, Oleg Polovinkin o.polovinkin<at>optima<dot>ua Billing Dept, Optima Telecom Dnipropetrovsk, Ukraine