Christopher Kuhn wrote:
Paul Helgerman wrote:
We're using OTRS in a production environment and have been quite happy with the 1.3 series. While the 2.0 series offers some very compelling new features, we'd like to put off upgrading for several months if possible to a time when disruption to the network will be minimal. How long will the 1.3 series be supported with security releases (or has it already been depreciated)? If it has been depreciated already, are there any known security issues with the 1.3 series (you don't need to list them) that would make upgrading to 2.x a rush item? We're operating OTRS in a network with approximately 11,000 users (if you count both the kids and the staff members, but only 1,000 or so staff members can submit trouble tickets). We greatly appreciate the fact that it "just works" without the need for much pruning. :-) Thanks! Paul Helgerman Tippecanoe School Corporation Lafayette, Indiana, USA
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Dear Paul,
I'm really sorry that I've to inform you that there'll be no more Bugfixes or Security Issues concerning OTRS 1.3. :-( If you want us to we will maintain OTRS 1.3 but we'll send you a bill for doing so. :-)
In my opinion you should really think about an Upgrade to OTRS 2.0. :-)
Have a nice day.
Christopher Kuhn
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Hi Christopher, Thank you for your response! I can certainly appreciate your desire to have only one production release at a time. You might want to consider posting the announcement that OTRS 1.3 series is no longer supported to the website (and/or the Announce mailing list). I still have one unanswered question that will help us set a reasonable timetable that minimizes upheaval for our upgrade plan: Are there any *known* and *unpatched* security issues with OTRS 1.3.2 that would make this upgrade an emergency item? The question for us is not *if* we upgrade to 2.0, it's *how soon* we need to upgrade. If we can give our users plenty of notice on an upgrade date for the system, it will make the upgrade substantially less painful for all involved. If there are known serious security issues with our existing version, then we'll take the black eye and upgrade without graceful notice. If not, we'll take a more rational approach. Respectfully, Paul Helgerman