It depends on what you mean by "supported". 
If you pay them, will they fix or develop for you? Yes. 
Will it work if you use that hyperlinked method? Yes. (caveat: some of the API *might* have changed since 2009)

"Why isn't it documented?"
Anything in http://dev.otrs.org is "documentation" for the purpose of programming, and you should be reasonably able to adapt your hyperlinked information to LinkObject or any other part of the API.


On Wed, Nov 14, 2012 at 4:47 AM, <cyrille.bollu@belnet.be> wrote:

Hi all,

 

I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API.

 

However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything related to links in the “GenericInterface/Operation” folder:

 

support@otrs:/opt/otrs/Kernel$ ls -l GenericInterface/Operation

total 24

-rw-rw-r-- 1 otrs www-data 9087 Jan 26  2012 Common.pm

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Session

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Test

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Ticket

support@otrs:/opt/otrs/Kernel$

 

So, I’m wondering if this is something really supported (by OTRS AG). Does anyone here knows?

 

Regards,

 

Cyrille


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