Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, wrote:

Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log.

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

[image: Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON]Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON

From: Marco Vannini To: "User questions and discussions about OTRS." Date: 22.10.2009 14:31 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org ------------------------------

Setting something like

RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/*index.pl* http://index.pl/ RewriteRule ^.*$ /outoforderforagent.html

in apache and simply restart it ?

On Thu, Oct 22, 2009 at 2:22 PM, <*MMoj@timocom.com* > wrote:

Hey Ppl,

I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work.

Any suggestions how to solve such a problem or any help where to get a feature like this?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com* **www.TimoCom.com* http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: *http://otrs.org/*http://otrs.org/ Archive: *http://lists.otrs.org/pipermail/otrs*http://lists.otrs.org/pipermail/otrs To unsubscribe: *http://lists.otrs.org/cgi-bin/listinfo/otrs*http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!* **http://www.otrs.com/en/support/enterprise-subscription/*http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/