Hi Laura,<br><br>Can you specify your needs? Would you need a report with the status and queues of different tickets? Who should be able to look up the info? Should it be accessible via the web or via the command line?  <br>

<br>You should try to supply more information on what you&#39;d like to achieve before we can give you any suggestions.<br><br>If you&#39;d like to do it from the command line (which I would not think is that usable, but who knows) you can use the supplied script which I hacked together based on otrs.getTicketThread. It takes the TicketNumber as input and prints out queue, status etc to the screen. Just place it on the server in otrs/bin and you&#39;d be good to go. <br>

<br><div style="margin-left: 40px; font-family: courier new,monospace; color: rgb(102, 102, 102);">otrs@thuis:/opt/otrs/bin$ ./otrs.getTicketStatus 2009060810000011<br>TicketNumber: 2009060810000011<br>TicketID: 2<br>Created: 2009-06-08 12:10:47<br>
Queue: Postmaster<br>State: open<br>Priority: 3 normal<br>Lock: lock<br></div><br>Kind regards,<br clear="all">--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl" target="_blank">http://beefreeit.nl</a><br>

<br><br><div class="gmail_quote">On Wed, Jul 15, 2009 at 17:36, Laura Urie <span dir="ltr">&lt;<a href="mailto:lurie@clsamerica.com" target="_blank">lurie@clsamerica.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">










<div link="blue" vlink="purple" lang="EN-US">

<div>

<p>Hello Everyone,</p>

<p> </p>

<p>I was wondering if there is a way to <span style="color: red;">export the status and queue of ticket by its number</span>.</p>

<p>Indeed we have a workflow which make us move ticket through different
queues.</p>

<p> </p>

<p>For instance, I’d like to write a script to track
where is my ticket #xxxx anytime (which queue) and make a display my workflow
status.</p>

<p>Has anyone done that ? Any idea?</p>

<p> </p>

<p>Thank you for your help,</p>

<p> </p><font color="#888888">

<p>Laura </p>

</font></div>

</div>


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