Please don't reply to me personally and to the list, as the latter gets
lost then for me, so I cannot simply reply but have to fiddle a bit.
Thanks.
On Thursday, March 18, 2004 4:43 PM
L. Mark Stone
This is a SuSE 9 system, and I installed OTRS from rpm. I even reran the SetPermissions script again, to be sure. Could you cite the exact filename, please? Sure! /opt/otrs/bin/SetPermissions.sh
I meant the rpm...
Would you be so kind to diff the attached GA.pm against yours? lmstone@outside:~/Downloads/otrs> diff GenericAgent.pm-Mark
A working OTRS - fine. A correct GA - even better. GA not working at all - priceless! To be sure, the queue to empty is labeled _Junk_, not _junk_? It is not a subqueue of some other queue, in which case the name were _otherQueue::Junk_? hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388