I know how it can be done: Enable PostMaster::PreFilterModule###3-NewTicketReject: in Ticket - Postmaster Edit: /opt/otrs/Kernel/Config/Files/ZZZAuto.pm $Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = { 'Match' => { 'From' => '@customer1.com', 'From' => '@customer2.com', 'From' => '@customer3.com' }, 'Set' => { 'X-OTRS-Ignore' => 'yes' }, 'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject' }; Edit: /opt/otrs/Kernel/System/PostMaster/Filter/NewTicketReject.pm find this part: if ($Matched && !$MatchedNot) { # check if new ticket my $Tn = $Self->{TicketObject}->GetTNByString($Param{GetParam}->{'Subject'}); if ($Tn && $Self->{TicketObject}->TicketCheckNumber(Tn => $Tn)) { return 1; and change first line to: if ($Matched) It's only valid when you have only From in Match rules.. Regards Marek Kedzierski André Bauer pisze:
Hi Marek.
MK> I would like to create rule to create auto-reply to my customers which MK> write emails to support@... without ticket ID..
I had the same wish some time ago:
http://bugs.otrs.org/show_bug.cgi?id=2478
Unfortunately it was set to invalid.
You could try to reopen it...
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