We appear to be having intermittent issues with the delivery of otrs generated emails. Can anyone provide any information regarding the existence or location of otrs log files that might show us which messages are not successfully getting created and sent through the SMTP server I’ve specified for OTRS. I’ve specified a local completely open Exchange system that takes the messages from otrs and delivers them to local users on that Exchange system. When a client has reported that they never received a certain response from us, I have tracked it back through Exchange and there is no logging whatsoever for those emails which seems to indicate to me that they must be getting hung up somehow by otrs.

I would majorly appreciate any direction anyone can give me for looking into the log files for otrs.

Thank you.

-Andy