Re: [otrs] How to add a new field to Agent's profile?

26 Jun 2013

      Nice Gerald,

That tip made the trick... Now about the other question, do you have any 
clue of how I can do it?

"Is there any way to create a new ArticleType (I.E: xmpp-notification) 
so I can create an Notification Event and use it to notify my Agents via 
Jabber instead of creating a Ticket Event?"

Regards,

Daniel Santos
daniel.santos@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600

On 06/26/13 11:26, Gerald Young wrote:
...
http://forums.otterhub.org/viewtopic.php?f=60&t=19936
On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos 
mailto:daniel.santos@etice.ce.gov.br> 
wrote:
Hi there.
What's the correct way to add a new field (JabberUID) in the
    Agent's profile so we can configure our Agents to receive
    notifications on email and Jabber?
I'm thinking on setting up a Ticket Event to make it send these
    Jabber notifications when a Ticket reaches its EscalationTime.
Is there any way to create a new ArticleType (I.E:
    xmpp-notification) so I can create an Notification Event and use
    it to notify my Agents via Jabber instead of creating a Ticket Event?
Thanks in advance!
-- 
    Daniel Santos
    daniel.santos@etice.ce.gov.br mailto:daniel.santos@etice.ce.gov.br
    ETICE - Empresa de Tecnologia da Informação do Ceará
    www.etice.ce.gov.br http://www.etice.ce.gov.br
    +55 85 3101.6600
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