Hello Christoph,
thanks for the suggestion, but I don't think that it is a matter of
access rights, as I already mentioned fine in the AgentFrontend - for
any agent.
Also I mattered, that it doesn't work in the customer nor in the public FAQ.
As I understand it, in these surroundings there is nothing to deal with
group rights.
I think, it really is the described bug. You can also see it, when you
look in the html-sourcecode of the public or customer-FAQ.

Greetings

Markus Nagel

Christoph Ohliger schrieb:
  

Hi Michiel, Markus,

I also had this problem but its working for me now. I gave the rights
for agent group users at the corresponding FAQ category ...

regards
Christoph

Michiel Beijen schrieb:
    

Hi Markus,
 
Unfortunately this is an open bug:
http://bugs.otrs.org/show_bug.cgi?id=3460
 
The bug report also suggests the solution but does not contain one.
 
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Tue, Jan 6, 2009 at 15:51, Markus Nagel <edv@tekomedia.de
<mailto:edv@tekomedia.de>> wrote:

    Hello list,
    I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4
    also deals with pictures and even picture uploads.
    This works very well in AgentFrontend.
    But when I change to customer or public frontend, the pictures are not
    visible and there neither is a placeholder for them. They are
    simply not
    there.
    Returning to AgentFrontend, thea are still there.
    Is it a matter of configuration or user rights?

    I'm using otrs 2.3.3 with ITSM 1.2.2

    Thanks in advance

    Markus Nagel

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