Re: [otrs] OTRS2 on Ubuntu Hardy - missing icons

6 Nov 2008

      Anton, thanks for your reply.

After looking at the apache error log and then googling the error:

[error] Unrecognized character \\x89 at
/usr/share/otrs/var/httpd/htdocs/images/Standard/new-message.png line 1.\n

I found the solution - it seems like this was my bad. I messed with
/etc/apache2/conf.d/otrs2, restored the original file since it didn't
fix anything but then forgot to remove the file I messed with. After
removing al bogus files from /etc/apache2/conf.d/ and restarting apache,
all icons are back.

Thanks, regards,

Matthijs

Anton Gubar'kov wrote:
...
Hello, Matthijs,
The good place to check is apache logs (access and errors) for entries
related to the image resources. If you can't interpret, post them
here. I'll try to help.
Anton.
2008/11/6 Matthijs mailto:otrs@tenkate.net>
Hi all,
I Just installed package otrs2 on an Ubuntu 8.04.1 server. After some
    initial database problems*  otrs seems to be running fine.
However, when I log in to otrs, the menu doesn't display any icons.
    Instead, there's two lines of the same link (when using Firefox -
     IE on
    the other hand clearly displays red crosses where the icons should
    have
    been). I've made a screenshot of this issue:
http://www.tenkate.net/bugs/otrs_no_icons.png
All images that should be in the menu seem to exist on the server,
    located on
/var/lib/otrs/httpd/htdocs/images/Standard/
They al have the owner 'otrs' and group 'www-data', mask 664, which
    seems to me they should be perfectly readable by the system.
Can anyone give me any tips on how to fix this issue?
Kind regards,
Matthijs
* = database should be installed proir to installing otrs2, but
    this is
    not the case when it's selected and installed by automatically
    resolving
    dependencies, which then results in an error when apt configures
    otrs2.
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