I just installed the latest OTRS package (2.4.6) on a server running RedHat 5.4. Everything runs great, except when I try to reply to tickets. When I click on any of the responses listed under "Compose Answer (email)," I get this blank screen with the following error: Can't locate object method "new" via package "Net::DNS::Resolver" at / opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154. Any ideas? Note that "Contact customer (phone):" works perfectly. Best, Greg ps: I'm a newbie, and am making an uneducated guess. I found the following info on cpan about Net::DNS::Resolver under the method "new":
Files except for /etc/resolv.conf must be owned by the effective userid running the program or they won't be read.
I'm wondering if the user "otrs" doesn't own files it needs.