Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

5 Feb 2016

      I continued with the process despite the error and now this http://imgur.com/DgCG4GN is the error I receive now. It still states otrs 4 yet I upgraded to 5 and it also states that by browser is too old. I have tested in FF,Chrome,IE and Edge.

Thank you,

Shawn

From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn
Sent: Friday, February 5, 2016 11:46 AM
To: User questions and discussions about OTRS. mailto:otrs@otrs.org>
Subject: Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Update,

I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it resulted in the same error.

Thank you,
Shawn

From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn
Sent: Thursday, February 4, 2016 3:52 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Hi,

I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now appearing to have issues with apache.  Any help would be greatly appreciated.

[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1 configured -- resuming normal operations
[Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094: Command line: '/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -D FOREGROUND'
[Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client 10.1.10.248:52638] AH01797: client denied by server configuration: /opt/otrs/bin/cgi-bin/index.pl

Below is my apache2-httpd.include.conf

# --
# added for OTRS (http://otrs.org/)
# --

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

<IfModule mod_perl.c>

    # Setup environment and preload modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Reload Perl modules when changed on disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload

    # general mod_perl2 options

    Order allow,deny
                Allow from all
         Require all granted
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv

        <IfModule mod_version.c>

                Order allow,deny
                Allow from all
            </IfVersion>
            <IfVersion >= 2.4>
                Require all granted
            </IfVersion>
        </IfModule>

            Require all granted
        </IfModule>
         <IfModule core.c>

                Order allow,deny
                Allow from all
            </IfVersion>
            <IfVersion >= 2.4>
                Require all granted
            </IfVersion>
        </IfModule>
    </Location>

    # mod_perl2 options for GenericInterface

        PerlOptions -ParseHeaders
    </Location>

</IfModule>

    AllowOverride None
    Options +ExecCGI -Includes

    <IfModule mod_version.c>

                Order allow,deny
                Allow from all
            </IfVersion>
            <IfVersion >= 2.4>
                Require all granted
            </IfVersion>
    </IfModule>

      Require all granted
    </IfModule>

    <IfModule mod_filter.c>
        <IfModule mod_deflate.c>
            AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json
         </IfModule>
    </IfModule>

</Directory>

    AllowOverride None

    <IfModule mod_version.c>

                Order allow,deny
                Allow from all
            </IfVersion>
            <IfVersion >= 2.4>
                Require all granted
            </IfVersion>
    </IfModule>

        Require all granted
    </IfModule>

    <IfModule mod_filter.c>
        <IfModule mod_deflate.c>
            AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json
         </IfModule>
    </IfModule>

    # Make sure CSS and JS files are read as UTF8 by the browsers.
    AddCharset UTF-8 .css
    AddCharset UTF-8 .js

    # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
    AddType application/font-woff .woff

</Directory>

<IfModule mod_headers.c>
    # Cache css-cache for 30 days

            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache css thirdparty for 4 hours, including icon fonts

            Header set Cache-Control "max-age=14400 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache js-cache for 30 days

            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache js thirdparty for 4 hours

            Header set Cache-Control "max-age=14400 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000

Thank you,
Shawn