Is I click &quot;bulk action&quot; button on the bottom of the ticket screen, one of the options shown is owner, not your case? then go to Ticket -&gt; Frontend::Agent::Ticket::ViewBulk and set <span class="contentkey">Ticket::Frontend::AgentTicketBulk###Owner</span> to YES<br>

<br clear="all">Leonardo Certuche<br>
<br><br><div class="gmail_quote">On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed <span dir="ltr">&lt;<a href="mailto:reced13@msn.com">reced13@msn.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">





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 <br>Hi, I need to use Action Multiple to change the tickets owner, is it possible?<br>I couldnt find out how to do that so far.<br> <br>Thanx in advance.!!!<br> <br><br>
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